Return & Refund Policy

 

Thank you for shopping with Dubaiverse. We value your trust and strive to provide high-quality products and excellent customer service.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and tags (if applicable).

• Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products

• Gift cards

• Digital products

• Items marked as final sale

• Personal care products that have been opened or used

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Return Shipping

• If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost.

• If you change your mind or ordered the wrong item, the customer is responsible for return shipping costs.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow our return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the contact information provided on our website.

Thank you for choosing Dubaiverse. Your satisfaction is our priority.