Shipping Policy

Thank you for shopping with Dubaiverse. We are committed to delivering your orders safely and as quickly as possible.

Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times may vary depending on your location:

• United Arab Emirates (UAE): 2–7 business days

• International Orders: 7–20 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. Dubaiverse is not responsible for delays or lost packages resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country's regulations.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information available on our website.

Thank you for choosing Dubaiverse.